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Thread Statistics | Show CCP posts - 7 post(s) |
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CCP Lingorm
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Posted - 2007.09.25 10:40:00 -
[1]
So is it just F-Prot and PC-Guard that are causing this problem?
The Redist file is a packaged redistribution of the Microsoft Installer for DirectX.
Have any of you reported this false positive to the Anti-Virus company? That is the best way to get the problem solved. Most Anti-Virus packages also provide directory exclusion so that you can exclude the c:\Program Files\CCP directory until the fix is in. Running with NO AV is just to dangerous.
I will pass this along to the GM's so that they are aware as well.
CCP Lingorm CCP Quality Assurance QA Engineering Team Leader
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CCP Lingorm
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Posted - 2007.09.25 15:59:00 -
[2]
As this is affecting a larger number of our players than first thought I have logged support calls with Ioio, F-Prot and PCGuard. I can not log for the others as they are bundled software provided by ISP's and the ISP demand I be a customer before they will talk to me.
If you are not using one of the above listed products and are suffering this issue then you will have to log a support call with them to advise them of the issue.
I will keep you advised of any responses I get from the companies involved.
CCP Lingorm CCP Quality Assurance QA Engineering Team Leader
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CCP Lingorm
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Posted - 2007.09.25 18:44:00 -
[3]
yes we have. One of the files is a Microsoft Redistribution ... and has been the same for a number of months, infact this started happening BEFORE the patch.
So it is the new signatures from the involved companies that have caused this.
Ioio have responded and are dealing with the Issue.
Someone from Virgin media has contacted us to help with their product as well. So hopefully we should have a fast resolution on this.
CCP Lingorm CCP Quality Assurance QA Engineering Team Leader
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CCP Lingorm
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Posted - 2007.09.25 21:51:00 -
[4]
Just heard back from one company and they have confirmed that there is no virus and will be putting an exclusion signature into their virus signatures to prevent this from happening.
I am forwarding what they found to the other companies involved so that we can get a quick resolution.
We are well aware that being connected to the internet and NOT having Anti-Virus is far to risky.
CCP Lingorm CCP Quality Assurance QA Engineering Team Leader
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CCP Lingorm
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Posted - 2007.09.26 09:07:00 -
[5]
For all of you that have anti-virus software bundled from your ISP.
Could you find out what the embedded product is please? That will allow us to go direct to the Vendor and thus when the new virus definition files are distributed the ISP's will get them and push them to you and the problem should go away.
Please post here with the name of the ISP and the name of the embedded product. Ring the ISP and ask what the antivirus software is if you have too so that we can get this sorted asap.
CCP Lingorm CCP Quality Assurance QA Engineering Team Leader
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CCP Lingorm
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Posted - 2007.09.26 10:27:00 -
[6]
Edited by: CCP Lingorm on 26/09/2007 10:30:26 Edited by: CCP Lingorm on 26/09/2007 10:26:48 Unfortunately not as we digitally sign the file.
We are uploading to our distribution servers and I will update this post with a link when we are done.
EDIT : File
CCP Lingorm CCP Quality Assurance QA Engineering Team Leader
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CCP Lingorm
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Posted - 2007.09.26 13:26:00 -
[7]
Have just heard from Frisk Software.
They have updated the signatures for their AV software this morning and our files should no longer be flagged.
Iolo have also responded quickly and should have new signature files out today as well.
Virginmedia are looking into the problem and hope to have a fix soon.
CCP Lingorm CCP Quality Assurance QA Engineering Team Leader
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